Emergency Triage Instructions for The Colony Property Owners
If you are experiencing an active plumbing emergency in The Colony, take these three triage steps immediately while our dispatch unit is en route:
- Locate & Shut Off the Main Water Valve: Turn your master shutoff valve clockwise to stop incoming water pressure immediately.
- Turn Off Water Heaters & Gas Lines: If your hot water tank or gas lines are affected, switch off power breakers or inline gas isolation valves.
- Call Emergency Plumbing Dispatch Immediately: Reach our The Colony emergency line at (855) 397-0871 for priority route assignment across any of The Colony's 1 ZIP codes.